egg333's Privacy Policy
This document provides a full explanation of how your personal information is collected, used, and kept secure on the egg333 platform.
1. Introduction and Applicability
This Privacy Policy ("Policy") applies to the egg333 online platform ("Platform", "we") and all users of its services ("you", "user"). By using egg333, you are considered to have accepted the terms of this Policy.
egg333 operates an online gaming and sports betting platform for users in Bangladesh. Creating an account, making deposits, withdrawing funds, and playing games on this platform requires the collection and processing of certain user information. The purpose of this Policy is to give you a clear understanding of that process.
All egg333 services are for persons aged 21 and above. No person under the age of 21 may use this platform. Reading our full Terms and Conditions will give you a complete understanding of the overall rules governing use of the platform.
egg333 reserves the right to change this Policy at any time. When changes are made, the "Last updated" date at the top of the page will be updated. Users will be informed of important changes at login or via their registered email.
2. What Information We Collect
Various types of information are collected when you create an account and use services on the egg333 platform. This information can be divided into two main categories — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you provide directly during registration, verification, or use of services:
| Type of Information | Reason for Collection |
|---|---|
| Full Name | Account registration and identity verification |
| Date of Birth | Age verification (confirming 21+) |
| Mobile Number | OTP verification and security notifications |
| Email Address | Account communication and recovery |
| National ID / Passport | KYC verification |
| Mobile banking number (bKash, Nagad, Rocket) | Transaction processing |
| Bank account details | Bank transfer processing |
2.2 Automatically Collected Information
Certain technical information is automatically recorded while you use the platform:
- Device information — model, operating system, browser version
- IP address and approximate location (district level)
- Session duration on the platform and page visit history
- Gaming history — bet amounts, win and loss records
- Login date, time, and number of failed attempts
- Data obtained through cookies and similar tracking technologies
3. Purpose of Using Information
egg333 uses collected information for specific and legitimate purposes. Each purpose is described in detail below:
3.1 Account Management and Security
Your name, mobile number, and email address are used to create your account, verify login, and recover your password. Device information and IP address are analysed to detect suspicious logins or account activity.
3.2 Transaction Processing
Payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. A record of every transaction is stored in your account history.
3.3 Identity Verification
National ID information is verified to confirm account ownership and prevent multiple accounts. This process is essential for platform security.
3.4 Customer Support
Your account history and transaction details may be reviewed to resolve issues via live chat or email. egg333's support team provides service in Bengali and English 24/7.
3.5 Responsible Gaming
Gaming patterns are analysed to identify potentially harmful behaviour. In line with the Responsible Gaming Policy, users are offered the necessary support and tools to set limits.
3.6 Platform Improvement
User experience is analysed to improve the website's functionality, game selection, and payment options. Aggregated statistics that cannot identify any individual are used for this purpose.
4. Data Storage and Security
egg333 treats the security of user information as its highest priority. The platform operates over SSL encrypted connections, which means all data sent from your browser to the server is encrypted.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption — applied to all data transfers
- Sensitive information (passwords, identity documents) stored in encrypted databases
- Two-factor authentication (OTP-based) login protection
- Regular security audits and vulnerability testing
- Automated monitoring to detect unusual activity
4.2 Data Retention Period
Information for active accounts is retained until the account is closed. Even after closure, information required for legal obligations, dispute resolution, or fraud investigation may be kept for a defined period.
4.3 Server and Data Infrastructure
egg333 data is stored on secure servers. Third-party payment processors (such as bKash and Nagad) manage information according to their own security standards. egg333 verifies the data protection commitments of such parties before working with them.
5. Sharing Information with Third Parties
egg333 does not sell or rent users' personal information for commercial purposes. However, limited information may be shared with third parties in specific circumstances:
5.1 Payment Service Providers
The transaction information required to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, and banks. This information is used solely to complete the transaction.
5.2 Technology and Service Partners
egg333 works with certain technology service providers (server hosting, cybersecurity) to operate the platform. They may only use information for the specific task assigned to them and for no other purpose.
5.3 Legal Obligations
Required information may be provided upon receiving a lawful order from a Bangladeshi court or competent authority. In such cases, egg333 does not provide any information beyond what is required by law.
5.4 Fraud Prevention
Relevant information may be shared with investigating authorities in cases of online fraud or identity theft. This is necessary to protect all users.
6. Cookies and Tracking Technologies
egg333 uses cookies to keep the website running smoothly and to improve the user experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens | Deleted at end of session |
| Functional Cookies | Remembering language preferences and game settings | 30 days |
| Analytics Cookies | Collecting page visit statistics | 90 days |
| Security Cookies | Fraud detection and protection | 7 days |
You can block cookies by changing your browser settings. However, disabling essential cookies may disrupt core platform functions including login and transactions.
7. Your Rights and Controls
egg333 users have the following rights over their personal information. Contact the support team to exercise any of these rights.
Right to Access
You have the right to request a list of all information egg333 holds about you.
Right to Rectification
If your account contains incorrect or outdated information, you may request that it be corrected.
Right to Erasure
After your account is closed, you may request deletion of information that is not subject to legal retention obligations.
Right to Object to Processing
You may object to your information being used for marketing or analytics purposes.
Right to Data Portability
You may request a copy of your transaction and account history in a structured format.
Right to Withdraw Consent
You may withdraw consent previously given for optional data processing at any time.
To exercise any of the above rights, contact egg333's support team via live chat or email. Requests are generally responded to within 3–7 business days of receipt. Some requests may not be possible to process until identity verification is completed.
To learn more about us and understand how egg333 operates, read the egg333 About Us page.
8. Protection of Minors
egg333 strictly follows an adults-only policy. This platform does not provide services to anyone under the age of 21 and does not intentionally collect information from minors.
Date of birth is verified at the time of account registration. If there is any doubt, additional verification is carried out using a national ID or other proof-of-age document. If a user registers with a false age, egg333 reserves the right to close that account immediately and delete the collected information.
If you believe a minor has registered by mistake, please notify egg333's support team immediately.
9. External Services & Links
egg333 platform uses technology from game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.) and payment service providers. These third-party services may have their own privacy policies.
egg333 is not responsible for the data protection practices of third-party websites or services. You should review their privacy policies before using external services.
egg333 Android (APK) and iOS applications are available through official channels. These apps may request certain device permissions (notifications, camera), which users can change in the app settings.
10. Privacy Contact
Privacy Requests & Complaints
If you have any questions about this privacy policy or wish to exercise your rights over your information, please contact the egg333 support team. Our team is available 24/7 to respond in Bengali and English.
For formal privacy complaints, please send your request by written email. Processing will begin after your account identity has been verified.
11. Policy Changes & Updates
egg333 periodically reviews and updates this privacy policy as needed. Changes may be made due to the addition of new technology, changes in payment methods, or legal requirements.
For significant changes, users will be notified at least 7 days in advance via their registered email or a notification at login. Continued use of the platform after changes will be taken as acceptance of the new policy.
Previous versions of this policy are available from the support team upon request. Answers to general questions about how egg333 protects users can be found in our Frequently Asked Questions (FAQ) section.